FAQ

Frequently Asked Questions (FAQ)

Welcome to the Adosmartpk FAQ section! We’ve answered some of the most common questions to help you shop with confidence.

1. What is Adosmartpk?

Adosmartpk is an online shopping store offering a wide range of high-quality products at affordable prices. From gadgets to home essentials, we aim to bring smart shopping to every household in Pakistan.

2. How can I place an order?

Placing an order is easy:

  1. Browse our website and select your desired products.

  2. Click "Add to Cart" and proceed to checkout.

  3. Fill in your shipping details and choose a payment method.

  4. Confirm your order — and that’s it!

3. What payment methods do you accept?

We accept the following payment options:

  • Cash on Delivery (COD)

  • Bank Transfer

  • EasyPaisa / JazzCash

More secure options may be added soon!

4. Do you offer nationwide delivery?

Yes! We deliver to all major cities and towns across Pakistan.

5. How long will it take to receive my order?

Delivery usually takes:

  • 3–5 working days for major cities

  • 5–7 working days for remote areas

You’ll receive a tracking number once your order is shipped.

6. Can I track my order?

Yes! Once your order is dispatched, you will receive a tracking ID via SMS or email. You can use it to track your package on our courier partner's website.

7. What if I receive a damaged or wrong item?

We’re sorry for the inconvenience. Please contact us within 24 hours of receiving your order, and we’ll arrange a replacement or refund.

8. Do you offer returns or exchanges?

Yes, we offer a 7-day return or exchange policy for eligible items. Products must be unused, in original condition, and with all packaging intact.

Please note: Some items (like hygiene products) may not be eligible for return.

9. How can I contact customer support?

You can reach us through:

  • WhatsApp: [03271521011]

  • Email: owner@adosmartpk.com

  • Contact Form: [Link to your contact page]

Our support team is available Monday–Saturday, 10 AM to 6 PM.

10. Do you offer discounts or promotions?

Yes! Follow us on social media and subscribe to our newsletter to stay updated on the latest deals and exclusive offers.

Let us know if your question isn’t listed — we’re always happy to help!